JEWELRY CARE

All our jewelry is handmade and will vary slightly. Although we do our best to keep ceramic colors consistent, slight variations may occur.

Please remove your jewelry during activities such as cleaning, gardening, swimming, exercising and excursions outdoors i.e; Beach and rough and rocky terrains, and avoid showering, bathing, and immersing in any type of liquids. Avoid letting your jewelry come into contact with harsh household chemicals, hairspray, chlorine, and avoid extreme heat and open fires. We recommend removing your jewelry before bed.  Do not keep you jewelry exposed to direct sunlight for long periods of time. Make sure to store your jewelry in a safe dry place. Storing your pieces individually in soft pouches can help to avoid scuffs and scratches. We recommend Mala Beads be stored hanging, suspended rather than resting the tassel against a hard surface. Mala beads should be removed before bed. To keep Mala bead tassels intact, please avoid friction from rough materials. To clean Mala tassels, gently wash the tassel with mild soap and warm water and pat dry with a clean cloth, hang dry. Do not brush the tassel.  

We recommend cleaning all your jewelry with mild, biodegradable soap and warm water with a soft cloth.

 

 

REPAIRS

For repair inquiries please email: Customersupport@SehtiNA.com with photos of the damage, description, proof of purchase, and your contact information. We will evaluate whether the repair is approved and provide you with a cost estimate on a case-by-case basis. Sehti Na jewelry reserves the right to decline repairs, exchanges or returns. We do not not cover shipping costs pertaining to repairs, and cannot cover any custom taxes on such shipments.

Jewelry that was purchased from an external stockist and not on our website should be returned or exchanged at the purchased retailer. Sehti Na Jewelry is not responsible for items not purchased directly from our E-shop. If the external stockists cannot be of assistance then please contact our customer care service and we will try our best to help you. 

RETURNS

Since all jewelry is made to order, all sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 7 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Sehti Na reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. 

If you encounter an issue with your purchase please contact  info@sehtina.com